For organisations and their operations, quality is an important concept. Like strategy, it is one of those words which is used by everyone, but is very difficult to define. Quality however, is not just the responsibility of an organisations management team; it is the responsibility of everyone within the workforce, regardless of designation. As such it is vitally important that all members of staff are aware of the Quality Management Systems operating within the organisation and their role in that process.

This Workshop will allow delegates to understand and acquire the skills necessary to successfully implement and monitor a Quality Management System within the workplace both in terms of “Product Quality” and “Service Quality”. The course can be generic and use the typical processes of Quality Planning, Quality Assurance, Quality Control and Quality
Improvement or can include an organisation's internal quality procedures and templates.

target audience
This workshop is designed for all individuals within the organisation. It is of particular importance for those involved in quality circles, Health and Safety issues and at all managerial levels.

overview
This course provides delegates with a detailed understanding of what quality means within their organisation. The ability to analyse quality systems and look at this in conjunction with Health and Safety. This will be achieved through examination of case studies, carrying out risk assessments and taking part in team exercises. Delegates will also have the opportunity to prepare a quality audit for their own work  processes, examine the concepts of continuous improvement and plan their individual improvement strategy document.

objectives
• To define quality as an organisational, team and customer-centred concept
• To understand the importance of quality and your role within it
• To analyse quality systems, understanding their purposes and value
• To assess health, safety and the environment as a quality issue
• To understand Quality Standards and how they apply to the work for which you are responsible
• To use a variety of quality tools and techniques to improve and control quality within your organisation
• To examine the concepts of continuous improvement and change and how this can be applied to current operations using quality techniques


The course is delivered as an 'in-house course' over 2 days. For more information please contact the 20|20 Business Management Business Support Team on 01382 735863.